ORDERS & PROCESSING: Orders are accepted 24 hours a day via secure shopping cart. All Koff'e Body Treats are created by hand, and we do not maintain a large inventory to ensure product freshness. Please allow 5-7 business days for production & shipping. Many natural ingredients are used to create our products. Due to this unique process slight variations in texture, color or appearance can occur from one batch to another.
SHIPPING: Orders under $75 are shipped for a flat rate fee of $5.99 via USPS within the continental US. Complimentary shipping is offered for orders $76 and more, except for wholesale. Orders are processed and shipped within 5-7 days, and receive tracking information. Koff'e Body Treats has no control over your package once it leaves our hands. Time in transit is controlled by USPS.
PAYMENTS: Payments are processed through PayPal and Stripe. Transactions are secure and encrypted, and we never store your credit card information. We accept the following payment types: MasterCard, Visa, American Express, Discover Card.
LOST/DAMAGED: We are not responsible for any lost, damaged or stolen packages. Please ensure your shipping info is correct. We are not responsible for carrier errors, or failure/inability to deliver. If your package appears to have damage upon receipt, please retain all packing material and notify your carrier.
RETURN/CANCELLATION: All products are handmade! Due to the nature of our products being sold fresh, they are not subject to refund or return. Once orders leave our possession we can no longer guarantee purity. All sales are final! However, we always want our customers to be happy. If there has been a mistake on our part we will do our best to resolve the issue right away. We use many heat sensitive ingredients that soften or melt under warm conditions, and are not considered damaged goods. Melted products will not be replaced, and are non-refundable! If any products have melted, they can be placed in the refrigerator to make them more firm. Orders may be cancelled within 24 hours of being placed. Contact us at firstname.lastname@example.org as soon as possible. Once order is out for delivery cancellation is impossible, refused shipments are non-refundable.
PRODUCT INFORMATION: Koff'e Body Treats are for topical use only! Discontinue if rash, redness or itching occurs. Consult a physician if irritation persists. We advise if you have allergies to any of the ingredients, do not purchase the product. Keep out of the reach of pets and children except under adult supervision. Store in a cool, dry place away from heat or direct sunlight. By purchasing our products, you agree that you are knowledgeable about the safe appropriate storage and use of the products you purchase. You agree to carefully inspect your order upon arrival and that you will not hold Koff'e Body Treats liable for any problems that arise from your improper storage or use of the products.
PRODUCT AVAILABILITY: Products, colors & price subject to change without notification due to manufacturing and/or raw ingredients.
PRODUCT LABELS/PACKAGING: Koff'e products may NOT be repackaged or relabeled. Original labels must always remain on our products.
PACKAGING: We re-use boxes & packing materials. This allows us to keep down cost and pass the savings to you.